FAQs – Satin Sheets Tissue

Our range of products

What are our products made from?

All of our products are made from 100% Virgin pulp, sourced exclusively from non-recycled paper. This means that our products contain fewer contaminants, ensuring a superior quality and a soft feel that our customers love.

We take pride in our commitment to providing the best materials, and we are confident that you will notice the difference.

Are you FSC Certified and what does it mean?

Yes, we are! We work closely with our suppliers to ensure that we only offer the best products for our customers and the environment. Our FSC details can be found on the packaging of our products.

What are your range of products?

We offer a wide variety of products from kitchen rolls, toilet rolls, centrefeed tissue, facial tissue boxes, pocket tissues and there are many more to come.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and offer a fair value to the UK market

100% Virgin Pulp or Recycled Tissue?

There is no doubt that tissue produced from virgin pulp is notably softer and more absorbent than its recycled counterparts. This superior quality can be attributed to the fact that virgin pulp is free from the impurities, contaminants, and degradation that may be present in recycled pulp.

Moreover, the longer fibers found in virgin pulp enhance the sturdiness of the tissue, making it less prone to tearing during use. This durability is particularly beneficial for products like kitchen towels, where strength is essential for those pesky everyday tasks!

Orders

Can I amend my order after I’ve placed it?

Our goal is for every customer to be totally satisfied with their purchase. If you have made a mistake, please drop us an email and we will do our best to accommodate your request.

Is it too late to cancel or change my order?

If you have decided to change your mind once your order has been placed, we politely request that our team are informed within 1 hour so that we can amend and refund your order (if cancelling)

When will I get my order?

Once your order has been placed, our team will start to prepare your order. Although delivery times may vary depending on your location, we aim to deliver all of our products within 5 working days.

How much does shipping cost?

Shipping and postage costs are included within the sale price however, there may be an additional fee depending on your location, due to our courier shipping charges.

Do you offer local collection?

Yes, we would love for our customers to pop in to our warehouse for their orders and you'll view our range of products!

Delivery

How can I track my delivery?

Once your order has been placed, you will receive a confirmation email with your unique tracking reference and carrier details.

Where is my order?

Although we work hard to ensure that orders are shipped immediately, once your order has left our warehouse and you have received your tracking number, we would advise to track the location of your order via the courier.

If you have yet to receive your order after 5 working days, please get in touch with our team so that we can address the issue.

Can I have my order delivered to a business address?

Yes! We can deliver to a business address or your place of employment. Just ensure that someone will be present to receive your order.

It's also a good idea to add your company name to help the driver find your address easily.

Who do you use for your deliveries?

We are proud to be working with a range of different couriers such as Yodel, Royal Mail and EVRI

Returns & Refunds

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. However, due to the nature of the product, we regret to inform you that no refunds will be provided.

What happens if I receive a damaged item?

First and foremost, we are truly sorry to hear that. Our team work hard to ensure that all orders are packaged well so it is frustrating to hear this.

If you're unhappy with the condition of your order, please do get in touch with our team on info@satinsheetstissue.co.uk by outlining the damages and we will rectify this as quickly as possible. Please also include images, if possible, to help our team investigate.

My Account

Can I subscribe to your products?

We do not currently offer a subscribe service however, we are actively working to implement a system that will allow customers to subscribe and automatically purchase our products on a monthly basis.

We appreciate your patience as we develop this service and will keep you updated on our progress.

I've forgotten my password - HELP!

If you've forgotten your password, here's how to reset it:

1. Click on Reset Password

2. Enter your email address and we'll send you an email that contains a link to reset your password.

3. Click on the 'Reset password' button in the email and you'll be asked to choose a password.

4. Enter a new password and click 'Save and sign in' below it

How can I leave a review?

We want to take a moment to express our heartfelt appreciation for your ongoing support. It truly means the world to us, and we are always striving to provide the best possible experience for our valued customers like you.

We would be incredibly grateful if you could share your experience with us by leaving a review on Google or on any of our social media platforms.

How can I get a VAT invoice?

Your VAT invoice are emailed automatically upon the purchase of your order. If you have failed to receive a copy of this, please get in contact with our team and we'll email your copy within 24 hours.